Utility Billing

Utility Billing staff can assist you with:

• Utility bill questions or concerns
• Opening and closing an account
• Leaky water meters
• Water service connections and disconnections
• Email us your general questions

Utilities Division (Public Works):

The Utilities Division can answer many questions about the actual water or sewer system. You may call them at 763-755-2880. The Utilities Division handles situations such as:

• Low water pressure
• Sewer line backups
• Water valve issues

Opening or Closing an Account

To open or close an account, submit your request online.

Ways to pay your Utility Bill:

Water and sewer bills are sent to properties quarterly. You can pay your bill by one of several ways:

• Online payment through the eUtilityBilling website. Find out how this program works. ($2.95 convenience fee per payment)
• Automatic Payment Program. Fill out the Auto-Pay Authorization form (PDF) to sign up (with no convenience fees)
• In person at Coon Rapids City Hall, Monday through Friday from 8 am to 4:30 pm (cash or check only) *currently closed until further notice*
• Put your bill along with payment in the drop box located outside of City Hall
• By mail (instructions are included in your billing statement)
• Online with your bank’s bill pay system
• Pay by phone option. Call 1-844-850-9189. Please have your customer/account number ready ($2.95 convenience fee per payment).

*A $30.00 fee is charged for returned (non-sufficient funds) payments